Effective Date: 7 May 2026

Welcome to One Stop Physio. At One Stop Physio, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website, use our services, contact us, or book appointments with us. Because apparently modern healthcare now also involves explaining cookies to people instead of just fixing their shoulder.

Who We Are

One Stop Physio is a physiotherapy and allied health provider located in Chipping Norton, New South Wales, Australia.

Website: https://onestopphysio.com.au
Email: admin@onestopphysio.com.au
Phone: 0482 047 813

Information We Collect

We may collect personal information including:

• Full name

• Phone number

• Email address

• Residential address

• Date of birth

• Emergency contact information

• Referral information

• Appointment details

• Health and medical information relevant to physiotherapy treatment

• Payment and billing information

• Website usage information and IP address

We may also automatically collect technical information when you visit our website, including:

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral sources

• Cookies and analytics data

How We Collect Information

We collect information when you:

• Contact us via phone, email, or website forms

• Book appointments online

• Subscribe to newsletters or marketing updates

• Attend physiotherapy consultations

• Complete intake forms or assessments

• Interact with our website

• Engage with our social media pages

Information may also be collected through third-party systems including booking platforms, analytics providers, and referral sources.

How We Use Your Information

We use your information to:

• Provide physiotherapy and allied health services

• Manage appointments and bookings

• Communicate with you regarding treatment and scheduling

• Maintain clinical records

• Process payments and invoices

• Improve our website and services

• Respond to enquiries

• Send relevant updates or marketing communications (where consent is provided)

• Meet legal, regulatory, and professional obligations

We only collect information that is reasonably necessary for providing our services.

Health Information

As a healthcare provider, we may collect sensitive health information relating to your treatment, medical history, injuries, functional capacity, referrals, and rehabilitation progress.

This information is handled in accordance with applicable privacy laws and professional healthcare obligations.

We take reasonable steps to ensure health information is:

• Accurate

• Secure

• Confidential

• Only accessible by authorised personnel

Cookies and Website Analytics

Our website may use cookies, analytics tools, and tracking technologies including services such as:

• Google Analytics

• Google Tag Manager

• Embedded Google Maps

• Social media integrations

• Booking system integrations

These technologies help us:

• Understand website traffic and user behaviour

• Improve website performance

• Measure marketing effectiveness

• Enhance user experience

You can disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled. Humanity invented pop-up cookie banners instead of solving world hunger. Remarkable species.

Third-Party Services

We may use trusted third-party providers to support our services, including:

• Website hosting providers

• Booking and practice management systems

• Payment processors

• Marketing and analytics platforms

• IT and technical support providers

These providers may have access to personal information only where necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security standards.

Disclosure of Information

We may disclose personal information where necessary:

• To healthcare professionals involved in your care

• To insurers, funding bodies, or government agencies where authorised

• To comply with legal obligations

• To protect our legal rights

• With your consent

We do not sell personal information to third parties.

Data Security

We take reasonable precautions to protect your information from:

• Loss

• Misuse

• Unauthorised access

• Disclosure

• Alteration

Measures may include:

• Secure servers

• Password-protected systems

• Restricted staff access

• Software security measures

• Secure third-party platforms

However, no online system is completely secure. The internet is essentially millions of computers yelling at each other through cables while pretending this is stable infrastructure.

Access and Correction

You may request access to personal information we hold about you and request corrections where necessary.

To request access or correction, contact us using the details below.

Marketing Communications

If you subscribe to updates or marketing communications, you may opt out at any time using the unsubscribe link provided or by contacting us directly.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations.

Updated versions will be published on this page with the revised effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

One Stop Physio
📍 Unit 23/85–115 Alfred Road, Chipping Norton NSW 2170
📞 0482 047 813
📧 admin@onestopphysio.com.au
🌐 https://onestopphysio.com.au

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.